Kg994 Privacy Policy — Your Data, Our Responsibility

Kg994 (hereinafter referred to as "we", "us", or "the Platform") is a trusted online gaming and Sports Betting platform. We believe that protecting your personal information is our foremost responsibility. This Privacy Policy provides a detailed explanation of how kg994 collects, stores, uses, and safeguards your data across all our services — including the website, mobile app, and associated platforms.

This Privacy Policy forms part of the agreement between you and kg994. By using any of kg994's services, you are considered to have accepted this Policy. Please read it carefully before using the platform.

Kg994 collects the following categories of information. Each type is collected for a specific and limited purpose:

No information beyond the categories listed above is collected. kg994 never collects data related to your health, political views, or religious beliefs.

Kg994 collects information through several methods. You should be aware of each of these:

• Directly provided: Information you provide directly during registration, KYC verification, or payment.
• Automatic Collection: Data collected through cookies, log files, and tracking technologies during your use of the platform.
• From third parties: Information may be received from payment providers (Mobile Banking, Nagad), identity verification agencies, or legal authorities when required.

Collected data is used solely for the following purposes:

• To register and manage your account and verify your identity.
• To process deposits, withdrawals, and other financial transactions.
• Preventing fraud, money laundering, and other illegal activities.
• Customer support — resolving issues and responding to inquiries.
• Monitoring usage patterns to ensure responsible gaming.
• Meeting applicable laws and regulatory obligations.
• Sending relevant offers and promotions with your consent.
• Continuously improving platform services and user experience.

Kg994 never sells your personal information or shares it with third parties without justification. However, limited data sharing may occur in the following circumstances:

• Payment Providers: To process transactions with approved payment partners including Mobile Banking, Nagad, and Rocket.
• KYC Partner: With approved third parties for identity verification.
• Legal Obligation: Upon a court order or a lawful request from a legal authority.
• Fraud Prevention: With relevant agencies to combat fraudulent activity.
• Business Succession: If kg994's business is sold or merged, the new owner will be required to comply with this Privacy Policy.

Every third-party partner is contractually required to comply with kg994's privacy standards.

Cookies are small text files stored in your browser. kg994 uses the following types of cookies:

• Essential Cookies: Login sessions, security tokens, and similar data — the platform cannot function without these. These cookies cannot be disabled.
• Performance Cookies: Analyzes which sections of the platform are used most — helps improve our services.
• Preference Cookies: Remembers your language, theme, and other preferences.
• Analytics Cookies: Used to understand overall user behavior — does not identify any individual user.

Kg994 has implemented industry-standard technical and organizational measures to protect your data:

• All data transmissions are encrypted using TLS 1.3.
• Stored data is secured with AES-256 encryption.
• Option to enable two-factor authentication (2FA).
• Regular audits and penetration testing by the security team.
• Suspicious logins are automatically detected and blocked.
• Employee access to data is strictly controlled on a role-based basis.

However, no one can guarantee 100% security on the internet. That's why it's important on your end to use a strong password and keep it confidential.

Your data is retained only for as long as necessary:

• Account Information: For the duration of account activity and up to 5 years after account closure, as required by law.
• Financial Transaction Records: 5–7 years in accordance with anti-money laundering regulations.
• Gaming History: 2 years for responsible gaming monitoring.
• Communication Logs: 1 year to maintain customer service quality standards.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is automatically deleted or anonymized in a non-recoverable manner.

As a kg994 user, you have the following rights regarding your own data:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: Under certain conditions, you may request permanent deletion of your data.
• Right to Restrict Processing: You may request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You may request a download of your data in a standard format such as CSV.
• Right to Object: You may opt out of marketing communications.

Kg994 strictly does not collect data from anyone under the age of 18. If we become aware that a minor has registered using false information, the account will be immediately suspended and all associated data will be deleted.

If you believe a minor has registered on kg994, please notify our support team immediately.

This privacy policy may be updated from time to time due to changes in technology, law, or business operations. In the event of changes:

• A notice will be sent to your registered email address or mobile number.
• A notification will be displayed on the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

For significant changes, you will be notified separately before the update takes effect and, where required, your consent will be obtained again.

For any privacy-related questions, requests, or concerns, please get in touch with us. Our dedicated privacy team will handle your matter with the attention it deserves.

• Get instant support via live chat — available 24 hours a day, 7 days a week.
• Email: [email protected]
• Written requests are typically responded to within 30 business days.